No matter what size business you have–even if you work solo–there are ways to simplify your business. Here are 8 tools to consider employing that can strip out complicated processes and inefficient activities for a streamlined approach:
The bigger you get, the more customers will seek out your support with questions or need for help to fix something. You may only be one person in your operation, or you may be currently using a system that is actually making your tasks more difficult than they would be by bringing in the support your customers need. Desk solves this problem by providing multi-channel and mobile support while giving you a central location to handle all customer support issues. You’ll also be able to monitor the results and track the satisfaction level of your customers with the support you are providing as well as collect other important business insights that you can use to make tweaks in the manner in which you will provide service and support.
Communication is vital to your company, but it also has become more complicated than it has to be. Slack helps you organize and simplify everything from team conversations to private dialogue and direct messaging. Besides just talking, you will be able to share files through Slack as well to further simplify the process of collaborating and sharing information. With so much information available at all times, you may struggle to find something you want to review, but Slack will simplify the process of finding just what you require with a powerful search capability that connects you with that message or file in seconds.
To help you consolidate many of your publishing, marketing, selling, and organizing tasks into one place, Ontraport delivers web forms, landing pages, online order pages, membership sites, WordPress and Facebook integration, split testing, email templates, postcard marketing, two-way SMS messaging and more. For $79 per month, you will be able to automate a significant aspect of your business while also tracking results and collecting critical data which will help you make changes in your strategy, messaging, and targeting.
As you expand your social media presence, you’ll get more attention for your product or service, but you will also have to update each channel separately as well begin the process of regularly responding to comments from your customers or potential customers and influencers – to get the most out of that presence you now have online. Instead of signing into each of the social media spots separately, you can use Oktopost for everything related to social media, content curation, automated posting, campaign management, editorial calendar and analytics all in one place for all your social media profiles. While the lowest priced plan is $400 per month – which may sound like a lot – it really isn’t when you calculate the individual costs and complications that having all these features in a separate place at a separate cost will cause for you.
- Zoho CRM:
Information on prospects and customers can easily become unwieldy, especially as you continue to grow but do not have a system for organizing, updating, and engaging with this list. While there are many types of CRM systems out there, Zoho offers a very comprehensive free solution for simplifying your sales, marketing, and customer services processes. The features from Zoho include social CRM, web forms, mobile access and leads management – so you can take care of all these tasks within one dashboard.
When you have Due, there is no need for a separate invoicing system, and payment processing platform because Due brings the information all into one interface where these processes can work together and use the same set of data, rather than duplicating what is already been considered a time-consuming task. Rather than having many different systems, Due gives you a way to track your time on a project and have this information available to use for estimating and billing purposes while also offering a way to embed links to payment options directly into the online invoice clients receive. Numerous layers of resources consumed in gathering and entering information are then removed from the billing process.
Scheduling meetings, especially with virtual staff in different time zones, can become a nightmare. The same goes with events and appointments in terms of just how complex it can be to find the ideal time to host or attend an event and coordinate schedules where each and every person is available. Rather than sending emails back and forth to try to get everyone together, Doodle takes care of finding that time that works for everyone. Doodles paid plans include calendar integration with Google Calendars, Outlook, or iCloud.
Project management can often become so convoluted that it feels like you need a project management program for your program management. However, Trello is a free project management tool that puts the simple back into project management while still delivering a sophisticated set of features. It offers a simple “board” where you can put everything about a project, including ideas, tasks in process or completed, to-do items and more. Everyone working on each project can be included on your teams board so they can see, add, and comment – saving untold amounts of time with conference calls, meetings, and emails.
With these eight tools, you will have almost every aspect of your business covered in a way that is simple, doable – yet highly functional and effective in terms of results and impact in relation to your bottom line.